Privacy Policy

Last updated: October 17, 2025

Your privacy is important to us. This Privacy Policy explains how Healingherbal ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website or use our services.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. What Data We Collect

At Healingherbal, we collect information that you provide directly to us, as well as data automatically gathered when you use our services.

Personal Data:

• Name and contact details (email, phone, address)
• Payment information (processed securely through third-party providers)
• Account information and preferences

Automatically Collected Information:

• Usage data and website analytics
• IP address and browser information
• Cookies and similar tracking technologies
• Device information and settings

2. How We Use the Data

We use the collected data for the following purposes:

• To provide and improve our products and services
• To process orders and manage your account
• To send updates, newsletters, and promotional offers
• To respond to customer support requests
• For analysis and research
• To display relevant advertising, including Google Ads
• To provide interactive maps via Google Maps
• To comply with legal obligations

3. Information Sharing

We do not sell or rent your personal information to third parties. However, data may be shared in the following cases:

• Service Providers: Google (Analytics, Ads, Maps), payment systems, email services, etc.
• Legal Requirements: When required by law.
• Business Transfer: In the event of a merger or acquisition.
• With Your Consent: When you explicitly agree to it.

4. Data Security

We use technical and organisational measures to protect your information, including:

• SSL encryption
• Secure servers and databases
• Regular audits
• Access controls

5. Your Rights

Under Australian privacy law, you have the following rights:

• Access: You may request a copy of your data
• Correction: Request correction of inaccurate information
• Deletion: Send an email to [email protected] with the subject "Data Deletion"
• Data Portability: Transfer your data to another provider
• Restriction: Limit how your data is processed

6. Cookies

We use cookies for functionality, analytics, advertising, and settings preferences. For more detailed information about our use of cookies, please see our Cookies Policy.

7. International Data Transfers

Data may be stored and processed in Australia or other countries where our service providers operate. We ensure appropriate safeguards are in place for any international transfers.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Account data: until account deletion
• Order history: 7 years (as required by Australian law)
• Marketing data: until unsubscribed
• Analytics data: up to 26 months

9. Minors

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

10. Changes to This Policy

We may update this policy from time to time. The date of the last update is shown above. We will notify you of any material changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

• By email: [email protected]
• By phone number: +61 2 9134 5780
• By mail: 8 Hunter Street, Sydney NSW 2000, Australia